Privacy and Personal Information Protection Policy

Les Immeubles DSM

At Les Immeubles DSM, we consider the protection and proper management of your personal information as essential, as is the quality of the accommodations we offer. This policy reflects our commitment to ensuring confidentiality, security, and transparency in the processing of your data, while making every effort to maintain your trust.

1. Our commitment to privacy

Protecting your personal information is a top priority for us. To build a relationship based on trust, we are committed to:

  • Collecting only the information strictly necessary to provide our services.
  • Using your data responsibly, transparently, and in compliance with applicable laws.
  • Implementing rigorous measures to protect your personal information against unauthorized access.

2. Collection of personal information

As part of our business activities, we may collect the following information:

  • Personal contact information: name, address, telephone number, email address.
  • Details specific to your property: plans, photos, or any other information relevant to the execution of work.
  • Financial data: information related to rent payments and invoices.

This information is obtained directly from you, either through forms, calls, meetings, or when using our website.

3. Use of personal information

Your personal information is used exclusively for:

  • Planning, organizing, and carrying out visits or work in your home.
  • Responding to your requests and ensuring smooth communication.
  • Preparing quotes, contracts, and processing payments.
  • Complying with our administrative, tax, and legal obligations.

We guarantee that your data will only be used for the purposes indicated, with your prior consent when required.

4. Data protection

We implement strict measures to ensure the security of your information, including:

  • Physical files: stored in secure areas, accessible only to authorized personnel.
  • Digital data: protected by strong passwords, encryption systems, firewalls, and regular backups.
  • Ongoing training: our staff are trained in good data management and confidentiality practices.

In the event of an incident affecting your personal information, we will act quickly to minimize the impact and notify you in accordance with legal requirements.

5. Sharing of personal information

Your information will never be sold or rented to third parties. However, we may share it in the following cases:

  • With subcontractors or partners (e.g., electricians, plumbers) directly involved in projects.
  • As part of a legal or regulatory obligation, or in response to a request from the relevant authorities.

All our partners are contractually bound to respect the confidentiality and security of your data.

6. Your rights

You retain full control over your personal information. As such, you have the following rights:

  • Right of access: You can request a copy of the data we hold about you.
  • Right of rectification: You can correct any inaccurate or incomplete information.
  • Right to withdraw consent: You can withdraw your consent for certain uses of your data, within the limits permitted by law.
  • Right to erasure: You can request the deletion of your personal information, except where retention is required by law.

To exercise these rights, please contact our Privacy Manager.

7. Data retention

Your personal information is retained only for:

  • The duration necessary to manage our business relationship.
  • Compliance with our legal and tax obligations.

After this period, your data will be securely deleted.

8. Cookies and browsing our site

When you visit our website, cookies may be used to:

  • Improve your user experience and provide a personalized browsing experience.
  • Analyze traffic and optimize the performance of our site.

You can adjust your browser settings to disable or manage cookies.

9. Modifications and updates to this policy

This policy may be amended periodically to reflect legislative or operational changes. Any substantial changes will be communicated to you and the most recent version will be available on our website.

10. Contact us

We consider the protection and proper management of your personal information as essential, as is the quality of the accommodations we offer and the good management of our properties. Our Privacy Manager is responsible for these practices within the Company. If you have any questions, concerns, or suggestions regarding this policy, you can write to the following address:

  • Privacy Manager
    Immeubles DSM Inc.
    15 Buteau, Suite 220
    Gatineau (Québec)
    J8Z 1V4
    e : admin@immeublesdsm.com